Support

Aether is an independent app built by one person — and that person actually reads every message. The fastest way to get help is email:

• Report a bug — support@aetherplayer.com with a short description. Or send a report from inside the app — Settings → Help & About → Send Diagnostics (Apple TV: Settings → Support & About → Send Diagnostics) — and quote the reference code it gives you.
• Request a feature — support@aetherplayer.com. Tell me what you're trying to do, not just what button you miss.

Frequently asked

• Which platforms are supported? iPhone, iPad, Mac, Apple TV and Apple Vision Pro.
• How do I connect a server? Settings → Accounts & Sources. Plex signs in with a PIN, Jellyfin with Quick Connect or server address + credentials.
• Does Aether work offline? Yes — download any title and it plays with no connection at all, MKV and AVI included.
• How much does Aether cost? Aether is free to download, and connecting your servers, browsing and playing are free. Supporter — monthly, yearly or a one-time Lifetime purchase — unlocks Smart Downloads (the next episodes of your Watchlist shows, downloaded for you; not on Apple TV), up to five profiles instead of two, What's This Song? music recognition in the player (iPhone, iPad, Apple TV and Mac), accent colorways, the Pure Black background and, on iPhone and iPad, exclusive app icons. You can also leave a one-time tip.
• Where is my data stored? On your devices, your own servers and — with iCloud Sync, on by default — your private iCloud. Your media never passes through Aether servers. Aether does send usage statistics to TelemetryDeck by default (no titles, files or servers; you can turn them off) and looks titles up on services such as TMDb — the Privacy Policy lists everything.
• Vision Pro Cinema doesn't start? Make sure the app has permission for immersive spaces and that another immersive app isn't already running. If it persists, send diagnostics.

Beta builds

Aether ships on the App Store, and the public TestFlight beta stays open alongside it — new builds land there first. Beta builds may be rough around the edges; that's the point. Bug reports from beta users shape every release.